Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. have received. It must also be in the original packaging.
To make a return, you must submit a request by email to email@example.com with the references of your order as well as photos of the damage.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* All item that is returned more than 14 days after delivery.
Refunds (if applicable)
We will process the refund upon receipt and validation of your request. At the same time, we will send you a shipping label so that you can return the product free of charge.
A credit will automatically be applied to your credit card or original payment method, within 3-10 days depending on the original payment method used.
Late or Missing Refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at firstname.lastname@example.org.
Exchanges ( if applicable)
We will only replace an item if it is faulty or damaged. If in this case you would like to exchange it for the same item, email us at email@example.com and we will arrange to send you a shipping label. sending in order to return the product.
If the returned item was identified as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the gift giver of the gift preferred to receive the item first to give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
To return a product, please contact by email firstname.lastname@example.org and we will arrange to send you a label shipping in order to return the product.
Depending on where you live, the time it takes to receive your exchanged product may vary.